Refund Policy

All refunds/withdrawals from programs should be requested in writing and sent to the Administrative Assistant of the Recreation, Parks, & Cultural Resources Department.

No refunds, transfers or credits will be issued after a program has concluded. Refunds are issued via check and are mailed. Allow 2 to 4 weeks for processing.

Refunds are considered for the following situations:


In the event there is a change in the nature of the program, activity or reservation or a cancellation, participants will be contacted and a transfer, full credit or refund will be given.

In the event of an injury or illness of a participant, doctor’s documentation is required. If the program is underway, the refund will be prorated.

When program/activity refund requests are received more than three (3) business days prior to the start of a recreation program, a refund less a $5 administrative fee, or a full credit or transfer will be given. Athletics program requests should be received three business days prior to the first practice/game.

A $40 administrative fee is applied for a withdrawal from a summer camp that is made after the designated date and prior to the start of the camp. After the camp has started, the $40 administrative fee is applied, and with the balance prorated (based on how many days the camp has been held).

When a request is received three (3) business days or less, a prorated credit will be placed on your account minus the administrative fee. If a program is more than 50% complete, it is left to the discretion of the program coordinator.

NOTE: It is the discretion of the program supervisor whether a refund will be given on a commodity (supplies, tickets, apparel, etc.) that has already been purchased by the participant.

Facility Rentals

Century Center Rooms

Century Center Room Rental Cancellation Fees: Cancellations three (3) or more weeks prior to the event receive refund of rental payment minus a 10% prepayment fee. Events not cancelled three (3) weeks (21 days) in advance forfeit all rental fees. The Department may cancel a reservation in the case of severe weather conditions, a Town emergency, or if all contract stipulations are not followed. All reservation fees will be returned in full if a situation occurs which is beyond facility or event sponsor control.

Park Facilities

Park Facility Cancellation Fees: Cancellations made seven (7) days or more prior to the event receive a refund minus a $5 administrative fee. Any rental cancelled less than seven (7) business days prior to the rental will receive a refund of 50% of the rental fee minus the $5 administrative fee.